At MyCore Supplements Ltd., we know that everything doesn’t always go to plan, so we’ve put together an extensive — but not exhaustive — returns policy. Please feel free to contact us with any queries.
Items Damaged in Transit
If any items are damaged in transit, please report it to us within 2 working days. If items are visibly damaged on receipt, it’s best to note this on the carrier’s delivery note. Items should be returned in their original packaging, complete with all accessories and documentation. Please email us at info@mycoresupplements.nl before returning any goods, giving a reason for the return and photos if applicable. We must receive the product within 30 days of purchase, or we cannot issue a refund or replacement.
Once the item is received back into our warehouse in full, we’ll issue a replacement or full refund, excluding shipping costs.
Items Faulty on Arrival
If your item is faulty on arrival, you have 4 calendar days to let us know. Items should be returned in their original packaging, complete with all accessories and documentation. Once we’ve verified the fault, we’ll issue a replacement or full refund (minus shipping costs) via your original payment method.
Return shipping costs are the buyer’s responsibility. We test returned items; if a returned item is found not to be faulty by our quality control, it will be sent back to you, and you’ll be liable for the return carriage.
Please email us at info@mycoresupplements.nl before returning any goods, giving a reason for the return and photos if applicable. We must receive the product within 30 days of purchase, or we cannot issue a refund or replacement.
Right of Withdrawal (Change of Mind)
As an EU consumer, you have a legal right to withdraw from your order within 14 calendar days of receiving your goods, without giving a reason, under the EU Consumer Rights Directive.
We cannot accept goods back if you’ve opened the product and simply don’t like the taste. The item must be unused and “as new” when returned to us.
Once you’ve informed us that you wish to withdraw from your order, you have 14 calendar days to return the goods, at your own expense. Once the item is received at our premises, we’ll issue a full refund for the product to your original payment method, minus our original shipping and handling costs.
Please email us at info@mycoresupplements.nl before returning any goods.
Please note this policy has some limitations and does not apply to trade customers.
Incorrect Item Received
If we’ve made an error and shipped you the wrong item, we’re more than happy to exchange it. We cannot exchange or refund opened products in this case.
Please email us at info@mycoresupplements.nl before returning any goods.
Please Note
We cannot accept returns of opened items for health and safety reasons. We can only accept returns that are in their original condition, and all goods are inspected on return. Please package goods correctly so the product isn’t damaged in transit. In the unlikely event that an item is returned to us in an unsuitable condition, we reserve the right to refuse a refund or exchange.
All products sold on this site are not guaranteed effective by the owners of this site. Product descriptions are copied from information found on the manufacturer’s website. We are not directly responsible for claims made about the products. We do our best to provide you with quality supplements, so please email us with any queries or problems. Please note that any fraudulent transactions will be reported to the relevant authorities.