Delivery Information
MyCore Supplements Ltd. uses DPD to deliver your orders safely.
If we do not have a product or flavour in stock, we will contact you to see if you’d like a refund or to take an alternative product or flavour.
Dispatch Times
Netherlands Delivery 3-5 working days. Delivery with DPD. Delivery times may vary depending on customs processing.
Ireland / Northern Ireland Delivery 1-2 days (Monday to Friday). Delivery with DPD.
United Kingdom Delivery 3-7 days (Monday to Friday). Delivery with DPD. Delays may occur due to customs checks. Expect to pay additional customs charges — these may include VAT, customs duty and admin fees.
Rest of the E.U. Delivery times vary depending on your country. Expect up to 10 days. Delivery with DPD.
If your order is placed before 2pm on a working day, it will be dispatched that day.
Delivery Prices
Netherlands Orders of €75 or over – FREE. Orders under €75 – €9.99
Rep. of Ireland / Northern Ireland Orders of €75 or over – FREE. Orders under €75 – €5.99
UK (excluding Northern Ireland) Orders of €150 or over – FREE. Orders under €150 – €9.99
Rest of the E.U. – depends on country
Delivery Notes
It’s important to us that your parcel is delivered on the first attempt, so everyone’s happy. A few things that help:
- Provide your most up-to-date mobile or telephone number.
- Provide your most recent email address.
- Please make sure someone is home to sign for the parcel (this can be you, a friend, or a family member).
If that’s not possible:
- Arrange to have your delivery sent to your workplace.
If that’s still not an option:
- You may know a trusted neighbour who can sign for your package.
Please add any delivery notes like this in the comments box of your order.
DPD Tracking / Change of Address / Redelivery
DPD will send a text message and email with your delivery details to the phone number and email address given when ordering. In these communications from DPD, you’ll be able to change or amend your delivery address. You can also ask DPD to deliver your package to one of their parcel shops.
Delivery Terms
MyCore Supplements reserves the right to amend any shipping costs that have been incorrectly selected. For example, any customer who does not select the correct shipping charge for their country will have the correct amount automatically added to their order at the checkout stage.
We accept that, unfortunately, there may sometimes be occasions when there’s a problem with delivery — it may arrive late, arrive damaged, or not arrive at all. In any of these cases, we will do our best to arrange a replacement with the absolute minimum of fuss.
Incorrect delivery information provided by the customer is the customer’s responsibility; a charge of €9.95 will apply if we need to arrange a collection on their behalf.
It’s the customer’s responsibility to ensure someone is present to sign for the parcel. MyCore Supplements cannot be held liable for failed deliveries unless we have been negligent in our duty to deliver.
We reserve the right to cancel an order up to the point of delivery.
We want your experience with us to be as pleasant as possible, so if at any time you’re unhappy with our service, please email us at info@mycoresupplements.nl and let us know how we can help.
Happy Shopping, MyCore Supplements Ltd.